Terms of Service
Terms governing access to and use of the IOBend platform, developer tools, APIs, and related services.
1.Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between IOBend Technologies Private Limited, an Indian private limited company ("IOBend", "we", "us", or "our"), and the individual or legal entity ("Customer", "you", or "your") accessing or using the IOBend Unified Developer Experience Platform, IOBend CLI, developer environments, web console, application programming interfaces ("APIs"), software, and related services (collectively, the "Services").
By registering for an account, installing the IOBend CLI, executing an Order Form, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Acceptable Use Policy. If you are accepting these Terms on behalf of an organization, company, or other legal entity, you represent and warrant that you possess full legal authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not access or use the Services.
2.Definitions
"Account" means the account registered by or on behalf of Customer with IOBend to access and manage the Services.
"Customer Data" means all electronic data, source code, repository metadata, secrets, binaries, configuration files, container images, text, and other materials submitted, linked, stored, or processed by Customer or its Users through the Services.
"Unified Developer Experience Platform" means the unified architectural layer provided by IOBend connecting developers, organizations, teams, projects, environments, tools, software, policies, artifacts, integrations, and delivery workflows.
"Developer Environment" means the localized or remote containerized development runtime, tools, dependencies, and environment configurations orchestrated via IOBend.
"Documentation" means the official technical user guides, architecture references, and API documentation made publicly available by IOBend at iobend.com/docs, as updated from time to time.
"Enterprise Agreement" means a separate Master Subscription Agreement, enterprise contract, or negotiated order schedule executed between IOBend and Customer.
"IOBend CLI" means the cross-platform command-line utility binary published and distributed by IOBend.
"Order Form" means an ordering document, online checkout flow, or statement of work entered into between Customer and IOBend specifying the applicable Subscription Plan, capacity limits, and fees.
"Organization", "Team", "Workspace", and "Project" mean the structural organizational entities defined within the IOBend platform data model to organize members, access controls, tools, policies, and environments.
"Subscription Plan" means the tier of Services subscribed to by Customer (such as Hobby, Pro, Team, or Enterprise) as described in the Documentation and Pricing configuration.
"User" means an individual developer, employee, contractor, or agent authorized by Customer to access and use the Services under Customer's Account.
3.Eligibility and Account
You must be at least 18 years of age or possess legal capacity to enter into a valid, binding contract under the Indian Contract Act, 1872 and the laws of your applicable jurisdiction. When creating an Account, you agree to provide true, accurate, current, and complete registration details and maintain the accuracy of such information.
Customer is solely responsible for maintaining the strict confidentiality of all Account credentials, API keys, personal access tokens, and CLI authentication sessions. Customer is fully liable for all acts, omissions, and activities that occur under its Account and by any of its Users. Customer agrees to immediately notify IOBend at security@iobend.com upon becoming aware of any unauthorized access, credential compromise, or security incident involving its Account.
4.Use of the Services
Subject to your ongoing compliance with these Terms, applicable Subscription Plan limits, and payment of all applicable fees, IOBend grants you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services strictly in accordance with the Documentation.
You agree not to, and shall ensure that Users do not:
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the proprietary components of the Services, except to the extent permitted by mandatory applicable law;
- Circumvent, disable, or tamper with security controls, rate limiters, subscription tier quotas, or usage metering mechanisms;
- Conduct unauthorized automated vulnerability assessments, security penetration tests, or stress tests against IOBend cloud endpoints without our prior express written authorization;
- Use the Services to store, transmit, distribute, or execute malware, viruses, ransomware, botnets, or illegal materials;
- Engage in unauthorized cryptocurrency mining, distributed denial of service (DDoS) operations, network flooding, or unauthorized proxying;
- Use the Services in violation of any applicable Indian, local, national, or international statute, regulation, export control, or data privacy law;
- Resell, sublicense, time-share, or operate a commercial bureau using the Services without a separate written partner or enterprise agreement with IOBend.
5.IOBend CLI and Local Developer Tools
IOBend provides downloadable command-line binaries, editor integrations, and devcontainer hooks for local developer workstations. Customer acknowledges that local developer tools execute code directly within the developer's local operating system environment and container daemon. Customer is solely responsible for verifying the security, hardware compatibility, and permissions of software, third-party packages, and scripts executed on its local machines.
The IOBend CLI command iobend doctor performs diagnostic inspections of local developer tools, path variables, and container daemons. Diagnostic reports are processed locally to assist the developer and are not transmitted to IOBend cloud infrastructure except where anonymous diagnostic error codes are explicitly enabled in accordance with our Privacy Policy.
6.Core Developer Tools
IOBend currently provides certain core local developer workflows without requiring a paid subscription. These may include local diagnostics (iobend doctor), developer environment functionality, local container workflows, and project linking, subject to the applicable product version and Documentation. IOBend may modify, enhance, or discontinue particular features in accordance with these Terms and applicable notice requirements.
Public references to "Zero Terminal Paywalls" represent our product philosophy to keep fundamental workstation command-line utilities accessible to individual developers. Nothing in these Terms shall be construed as an unconditional or permanent contractual guarantee preventing IOBend from evolving its commercial packaging, rate limits, or tiered product features.
7.Customer Data
As between IOBend and Customer, Customer retains all right, title, and interest (including all intellectual property rights) in and to all Customer Data. IOBend does not acquire any ownership rights merely because Customer Data is processed, transmitted, stored, or configured through the Services.
Customer grants IOBend a worldwide, limited, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data solely to the extent reasonably necessary to provide, secure, maintain, troubleshoot, and support the Services in accordance with these Terms, our Documentation, and any applicable Data Processing Addendum ("DPA").
Customer represents and warrants that it owns or has obtained all necessary rights, permissions, consents, and licenses required to submit and process Customer Data through the Services, and that such processing does not violate any third-party intellectual property rights, confidentiality obligations, or applicable laws.
8.Secrets and Credentials
Where a Service is specifically designed so that IOBend does not possess the cryptographic material required to decrypt particular Customer secrets, IOBend is technically unable to decrypt those secrets through the normal operation of that Service. Customers remain responsible for configuring and using the applicable security controls correctly.
IOBend provides security mechanisms designed to reduce exposure of credentials and secrets (such as in-memory injection and envelope encryption where configured). The applicable product documentation describes the relevant controls and limitations. Customer remains solely responsible for managing secret keys, rotating sensitive credentials, restricting environment access permissions, and preventing unencrypted secrets from being committed to source repositories.
9.Security
IOBend maintains technical and organizational measures designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include administrative access controls, role-based authorization, encryption in transit, monitoring, logging, and security incident response processes. Information regarding our current security practices and applicable third-party assessments is available through our Security & Trust documentation.
Important Notice: While IOBend implements commercially reasonable and rigorous safeguards, no internet-based service, transmission protocol, or storage infrastructure can guarantee absolute security. Customer agrees to adopt reasonable internal security practices, including enforcing multi-factor authentication (MFA) and least-privilege role assignments for all Users.
10.Privacy and Personal Data
IOBend processes personal data in accordance with our Privacy Policy and applicable Indian data protection principles, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as well as other data protection laws that may apply based on Customer's location and operational use case.
Where IOBend processes personal data on behalf of Customer as a data processor (or data fiduciary/service provider equivalent), such processing shall be governed by our Data Processing Addendum (DPA), which is hereby incorporated by reference into these Terms for applicable accounts.
11.Intellectual Property
IOBend and its licensors retain all right, title, and interest (including all patents, copyrights, trade secrets, trademarks, know-how, and other proprietary rights) in and to the IOBend platform, Unified Developer Experience Platform, IOBend CLI, IOBend Web, APIs, user interfaces, algorithms, Documentation, trademarks, and underlying technology. Except for the limited access rights expressly granted in these Terms, no intellectual property licenses or ownership rights are granted to Customer.
If Customer or any User submits feedback, suggestions, ideas, or feature enhancement requests to IOBend ("Feedback"), IOBend shall have a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, incorporate, and commercialize such Feedback for any purpose without attribution or compensation to Customer.
12.Third-Party Services
The Services may enable Customer to connect, interface with, or utilize third-party products, services, repositories, and platforms, including source control providers (e.g., GitHub, GitLab), cloud hosting providers, external artifact repositories (e.g., Sonatype Nexus, JFrog Artifactory), and communication platforms (e.g., Slack, Jira).
Customer acknowledges that third-party services are operated independently and governed by their respective terms of service and privacy policies. IOBend does not endorse, control, or assume liability for third-party services, and Customer is solely responsible for maintaining valid third-party licenses, accounts, and API access tokens.
13.Open-Source Software
Certain software components distributed with or utilized by the Services (such as specific CLI plugins, container base layers, or open protocols) may be licensed under applicable open-source licenses (such as MIT, Apache 2.0, or BSD). The applicable open-source licenses govern your use of those specific components, and nothing in these Terms shall restrict, override, or diminish any rights granted to you under such open-source licenses.
14.Fees and Subscriptions
Certain Services require payment of subscription fees as set forth on our Pricing Page or in an applicable Order Form. By subscribing to a paid plan, Customer agrees to pay all applicable recurring and usage-based fees in accordance with the billing terms in effect at the time of purchase.
All fees are stated exclusive of applicable taxes. Customer is responsible for paying all applicable taxes, levies, duties, or governmental assessments, including Indian Goods and Services Tax (GST) or international withholdings, where applicable. Invoices and payments are non-refundable except as expressly provided in our Refund & Cancellation Policy or in an executed Enterprise Agreement.
15.Changes to Plans and Features
As a modern developer platform, IOBend continuously improves and updates its software. We may add, modify, or deprecate particular features, API versions, or capacity limits over time. We will provide commercially reasonable advance notice (via email, web console, or documentation) prior to making any material adverse change to active paid Subscription Plans, except where changes are necessary to address critical security vulnerabilities or comply with legal mandates.
16.Service Availability
IOBend will use commercially reasonable efforts to maintain availability of the Services. No uptime guarantee is provided under these Terms unless expressly stated in an applicable Service Level Agreement ("SLA") or Order Form executed between Customer and IOBend.
The Services may be temporarily unavailable due to scheduled maintenance, critical security patches, emergency repairs, or third-party infrastructure disruptions. Scheduled maintenance windows will be communicated in advance where reasonably practicable.
17.Enterprise Services & Order of Precedence
Enterprise customers may subscribe to custom infrastructure configurations, dedicated SLAs, custom capacity quotas, and specialized security terms via an executed Enterprise Agreement, Master Subscription Agreement (MSA), and Order Form.
Order of Precedence: In the event of any direct conflict or inconsistency between these website Terms and a separately executed Enterprise Agreement, Order Form, SLA, or DPA signed by an authorized representative of IOBend, the terms of the separately executed agreement shall control to the extent of the conflict.
18.Suspension
IOBend reserves the right to immediately suspend or restrict Customer's or any User's access to all or part of the Services if IOBend reasonably determines that:
- Customer or its Users have breached these Terms or the Acceptable Use Policy;
- Customer's use poses an immediate security vulnerability, risk of data compromise, or threat to IOBend infrastructure or other customers;
- Customer is delinquent in payment obligations following notice; or
- Suspension is required by applicable law, court order, or governmental authority.
Where reasonably practicable and legally permissible, IOBend will provide advance notice and an opportunity to remedy the condition prior to suspension. Access will be restored promptly once the underlying issue has been resolved to IOBend's reasonable satisfaction.
19.Termination
Customer may terminate its account and Subscription Plan at any time through the web console or by contacting contact@iobend.com. Either party may terminate these Terms for cause upon thirty (30) days' written notice if the other party materially breaches these Terms and fails to cure such breach within the notice period.
Upon termination: (a) all access rights granted under these Terms immediately terminate; (b) Customer remains liable for all unpaid fees accrued prior to termination; and (c) Customer Data will be retained or purged in accordance with our standard retention policies and applicable DPA. Clauses relating to intellectual property, confidentiality, disclaimer of warranties, limitation of liability, indemnification, dispute resolution, and governing law shall survive termination.
20.Customer Responsibility
Because IOBend functions as a developer control plane interacting with customer source repositories, developer workstations, and build pipelines, Customer retains exclusive responsibility for:
- The security, integrity, and legality of all source code, software packages, and artifacts managed via the platform;
- The configuration and administration of User access permissions, role assignments, and team hierarchies;
- Maintaining independent backup copies of all vital Customer Data and repository assets;
- Ensuring compliance with open-source licenses and intellectual property rights associated with customer codebase dependencies;
- Compliance with applicable national and international export control and trade sanctions regulations.
21.Disclaimers
Warranty Disclaimer:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, CLI UTILITIES, DOCUMENTATION, AND ALL ASSOCIATED COMPONENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
IOBEND AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. IOBEND DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, BUG-FREE, COMPLETELY SECURE, OR COMPATIBLE WITH EVERY LOCAL WORKSTATION CONFIGURATION.
22.Limitation of Liability
Consequential Damages Waiver:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IOBEND, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, WORK STOPPAGE, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Aggregate Liability Cap:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IOBEND'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO IOBEND FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR INR 1,000 (INDIAN RUPEES ONE THOUSAND) IF CUSTOMER IS SUBSCRIBED TO A FREE OR EVALUATION TIER.
23.Indemnification
Customer agrees to defend, indemnify, and hold harmless IOBend, its affiliates, officers, directors, employees, and agents from and against any third-party claims, demands, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Customer Data or any material uploaded, configured, or transmitted by Customer or its Users;
- Customer's or its Users' violation of these Terms or the Acceptable Use Policy;
- Infringement or misappropriation of any third-party intellectual property, privacy, or proprietary rights resulting from Customer codebase assets; or
- Customer's violation of any applicable statute or regulation.
IOBend will provide prompt written notice of any indemnifiable claim and reasonable cooperation in the defense thereof at Customer's expense.
24.Force Majeure
Neither party shall be held liable or responsible for any delay, disruption, or failure to perform any obligation under these Terms (excluding Customer's payment obligations) due to events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, armed conflict, terrorism, civil unrest, labor disputes, acts of government, telecommunications disruptions, major internet backbone failures, electrical grid outages, or cloud infrastructure provider downtime.
25.Governing Law
These Terms, their interpretation, and any disputes or claims arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles, subject to any mandatory provisions of applicable consumer protection law.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) and the Uniform Computer Information Transactions Act (UCITA) shall not apply to these Terms.
26.Dispute Resolution
Informal Resolution: In the event of any dispute, controversy, or claim arising under these Terms, the parties agree to first attempt in good faith to resolve the matter informally by providing written notice to the other party. The parties shall negotiate in good faith for at least thirty (30) days from the receipt of notice.
Jurisdiction: If the dispute is not resolved through informal negotiations within thirty (30) days, the dispute shall be subject to the exclusive jurisdiction of the competent courts located at [REGISTERED OFFICE JURISDICTION — TO BE CONFIRMED], India. Enterprise customers may agree to alternate binding arbitration provisions in an executed Enterprise Agreement.
27.Changes to These Terms
IOBend may update or amend these Terms from time to time to reflect changes in legal requirements, technical capabilities, or our business practices. When changes are published, we will update the "Last Updated" and "Effective Date" at the top of this page.
For material changes affecting active accounts, we will provide reasonable advance notice by posting an announcement in the web console or sending an email to the primary Account administrator. Your continued access to or use of the Services after the effective date of the revised Terms constitutes your binding acceptance of the changes.
28.Assignment
Customer may not assign or transfer these Terms, in whole or in part, by operation of law or otherwise, without IOBend's prior written consent. IOBend may freely assign or transfer these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective permitted successors and assigns.
29.Severability & Waiver
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect. No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver of that right or any other right.
30.Entire Agreement
These Terms, together with our Privacy Policy, Acceptable Use Policy, Cookie Policy, and any applicable Order Form or executed Enterprise Agreement, constitute the entire agreement between Customer and IOBend regarding the subject matter hereof, superseding all prior oral or written agreements, negotiations, representations, or understandings.
31.Contact Details
For questions regarding these Terms, legal notices, or compliance inquiries, please contact IOBend Technologies Private Limited: